Last updated: 30 October 2026
This Shipping Policy explains where Lexarity Collections, operated by Lexarity Collections, delivers, what you pay for shipping, how long orders usually take, and what happens if a delivery fails. It is part of our Terms & Conditions. Read it with the Returns & Refunds Policy if a parcel arrives damaged or incomplete.
This policy is a standard template, not legal advice. The charges and COD wording are filled from this Store's shipping settings. Check that they match how you actually ship.
1. Where we ship
We ship across India through courier and logistics partners, to pin codes those partners serve. Enter your pin code on the product page or at checkout to see whether we can deliver there and whether COD is offered. A pin code that was serviceable last month may not be serviceable today if a partner changes its network. The check you see at checkout is the one we rely on for that order.
We do not currently promise delivery outside India. If we add an international service, the product page and checkout will say so, including duties. Unless we say otherwise, import duty and local taxes outside India are the recipient's responsibility and are not included in our price.
We deliver to a street address, and where the courier offers it, to a workplace. We do not deliver to a PO box unless the courier for that lane accepts it. Please give a landmark and a phone number that will be answered on the delivery day. A gated community, a campus, or a hospital may require you to collect the parcel at the gate. That still counts as delivery to the address you gave if the courier's process says so.
2. Shipping charges
Shipping is free on orders of ₹499 or more, calculated on the merchandise total before shipping and before a COD fee, unless the checkout page states a different base. Orders below that threshold show the applicable shipping charge at checkout before you pay. The free-shipping threshold can change, and the rule that applies is the one displayed on the checkout page when you place the order.
Shipping is calculated per order, not per item, unless checkout shows a separate charge for an item that cannot travel with the rest (for example a very large piece). If we ship an order in more than one parcel because items leave from different shelves, we do not charge you a second shipping fee unless we told you before you paid. Free shipping, where it applies, is a discount on the shipping fee. It is not a promise that the courier will prioritise the parcel.
Cash on Delivery is available only on pin codes and products we mark as eligible. The courier collects the invoice total in cash or by the digital mode the courier supports. Please keep the exact amount ready where cash is required. We may withdraw COD for a pin code or a customer where deliveries are repeatedly refused.
3. Order confirmation and dispatch
After you place an order we confirm it by SMS, email or WhatsApp. An online order is packed after the payment gateway confirms success. A COD order is packed after it passes our basic checks. We may contact you if the address or phone number looks incomplete before we hand the parcel to the courier.
In-stock orders are usually dispatched within 1–3 business days of confirmation. Business days exclude Sundays and public holidays observed at our place of dispatch. Made-to-order, personalised, or pre-order items show their own dispatch estimate on the product page. That estimate, not the 1–3 day guide, applies to those items.
Dispatch means we have handed the parcel to the courier or the courier has picked it up, not that it has reached your city. You will receive a tracking link when the courier generates an airway bill. If a product you ordered is not in stock, we will not silently substitute a different product. We will ask you, or we will cancel that line and refund it.
4. Delivery time
After dispatch, delivery typically takes 3–7 business days for most pin codes in India. Metros are often faster. Remote, hill, island and some north-eastern pin codes can take longer, and the courier's own estimate on the tracking page is the better guide once the airway bill exists. Festivals, heavy rain, local disruptions and airline backlogs can add days. We will share a meaningful update if a parcel is stuck, but we do not control the courier's line-haul.
A delivery date shown on the Store before checkout is an estimate, not a guarantee, unless a product page expressly says "guaranteed by" a date and you paid for that service. If we miss a date we guaranteed, your remedy is the one stated with that service, which will at least include a refund of the premium you paid for it.
5. Tracking and receiving the parcel
Use the tracking link we send, or open My account → Orders or the Track Order page. Tracking moves through the courier's scans: picked up, in transit, out for delivery, delivered, or exception. A "delivered" scan should match a handover to you or to a person at your address. If the scan says delivered and you do not have the parcel, contact us the same day so we can open a trace with the courier. The sooner we ask, the more likely the courier still has CCTV or a rider who can return.
Please inspect the outer carton before you accept it when the courier allows inspection. If the carton is crushed, wet, or re-taped, say so on the courier's record and tell us within 48 hours with photographs, as described in the Returns & Refunds Policy. Accepting a carton does not waive your right to report a missing or damaged product inside, but a note on the courier's sheet makes the claim easier.
6. Failed delivery and re-shipping
Couriers usually attempt delivery more than once. If the phone number is switched off, the address is incomplete, or no one is available, the courier may return the parcel to us. We will tell you when we know. If the failure was because of an incomplete address or because the parcel was refused without a defect, we may deduct the original shipping charge and the return-to-origin charge from any refund, or we may ask you to pay those charges before we ship again. If the failure was the courier's or ours, we re-ship or refund without deducting those charges.
A change of address after dispatch is possible only if the courier agrees, and it may cost an extra fee that we will confirm before we ask the courier to divert. We cannot pull a parcel back from a rider who is already at your door.
7. Risk, title and lost parcels
Risk of loss passes to you when the parcel is delivered to the address you provided or collected by you. Until that scan, the risk of loss in transit is ours, and if the courier confirms a parcel is lost we will reship or refund the order. Title to the goods passes when we have received full payment. On a COD order, that is when the courier collects the amount due. Please do not pay a person who is not the courier and who cannot show your order.
8. Split shipments and partial delivery
If one item is delayed, we may ship the ready items first so you are not waiting on the whole cart. You will see more than one tracking number. A missing unit from a multi-unit line is treated as a short shipment: tell us and we will send the missing unit or refund it. You do not have to return the units that were correct in order to get the missing one, unless we ask you to hold them for a quality check.
9. Charges on returns
The cost of sending an item back is covered in the Returns & Refunds Policy. In short, we pay for the return journey when the reason is damage, a defect, or our mistake. On a change-of-mind return, the return cost is as stated in that policy and at checkout. Outward shipping is refunded when the whole order failed because of us.
10. Complaints about delivery
Write to our Grievance Officer, Lexarity Collections, with the order number and the tracking number if you have it. We acknowledge consumer complaints within 48 hours and aim to close them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020. A delay that is only the courier's published transit time is not, by itself, a defect, but we will still help you trace the parcel.
11. Contact
Lexarity Collections
Plot No 848, Gokul Nagar, Gokulpura, Jaipur, Jaipur, Rajasthan, 302012
Email: maheshkumarkumawat914@gmail.com
Phone: 8290262306